You’ve done your homework. You understand remote patient monitoring and what Health Numeric can bring to the table for your organization. You’ve crunched the numbers and can see the ROI for implementing the system. However, one roadblock remains: getting your staff on board with utilizing the new technology.
Staff can be resistent to changes in general. Changing their routine, their comfort zone, their job duties can be met with less than enthusiastic responses. This is even true when the tools you are providing them will (in the end) make their jobs easier to perform. Technology is especially tricky. For staff who aren’t comfortable with computers and newer technology, getting them excited about remote patient monitoring is even more difficult. Computers and the software can be extremely intimidating, particularly for individuals who haven’t used computers as part of their job duties before.
However, at Health Numeric we are committed to making remote patient monitoring easy to implement and simple to use for both your staff and your patients. That’s why we work with you and your staff every step of the way—from installation to support.
Here are our best tips for making the transition go as smoothly as possible:
1. Focus on staff benefits. In general, it’s not about ROI and business costs for them. They will want to know how it helps them on a day-to-day basis. When rolling out your program, really double-down on how this change is going to be a positive, helpful tool in getting them jobs done and helping their patients.
2. Listen to feedback. Before implementing an RPM system, during the roll-out, and after, you’ll need to listen carefully to the feedback your team gives you. And be welcoming of the feedback. No, you can’t make everyone happy all the time, but you can listen, acknowledge, and find common ground.
3. Give staff the tools they need to succeed. There will be a learning curve for the new endeavor, and some staff members will embrace the change sooner than others. Give them the training and support they need to make the best attempt to understand and implement the system. Health Numeric makes this easy with our comprehensive training and support.
Contact us today about how we can help you transition your staff to utilizing our technology. Remote patient monitoring is helping patients all over the country be more independent, avoid readmittance, and stay healthy—all while uniting their Care Circle into a collaborative team.